Privacy Policy

At Hydrate Lagos, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or use our services.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Your name and contact details.
• Email address and phone number.
• Appointment and booking details.
• Information submitted through our website forms.

We may also collect technical information such as your IP address, browser type, device information, and website usage data.

2. How We Use Your Information

We may use your information to:

• Provide and manage our services.
• Schedule and manage appointments.
• Respond to enquiries and requests.
• Communicate service-related updates.
• Improve our website and user experience.
• Comply with applicable legal requirements.

3. Health Information

In connection with our services, we may collect health-related or sensitive information where necessary. This information will be handled confidentially and processed in accordance with applicable data protection laws.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality and understand how visitors interact with our website. You can manage cookies through your browser settings.

5. Sharing Your Information

We may share your information with authorised service providers, professional advisers, or regulatory authorities where necessary for business operations or where required by law.

We do not share personal information for purposes unrelated to the services we provide without an appropriate legal basis.

6. Data Security and Retention

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

Information is retained only for as long as necessary to fulfil the purposes for which it was collected or to meet applicable legal requirements.

7. Your Privacy Rights

Depending on applicable laws, you may have the right to request access to, correction of, or deletion of your personal information. You may also have the right to withdraw consent or object to certain processing activities.

To exercise these rights, please contact us using the details provided below.

8. International Data Transfers

If your information is transferred outside your country, we will take appropriate steps to ensure that it receives suitable protection in accordance with applicable laws.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate permission and safeguards.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page along with the revised update date.