Terms of Care

At Hydrate Lagos, we are committed to providing safe, professional, and client-focused hydration and wellness services. These Terms of Care outline the responsibilities, expectations, and conditions that apply when booking or receiving services from us. By using our services, you acknowledge and agree to these terms.

1. Eligibility for Treatment

All treatments and wellness services are subject to individual suitability and clinical assessment. Clients may be required to provide relevant medical information before receiving a treatment.

Hydrate Lagos reserves the right to decline, postpone, or modify a treatment where a qualified healthcare professional determines that it may not be appropriate or safe for the client.

2. Accurate Health Information

Clients are responsible for providing complete and accurate information about their health, including:

• Existing medical conditions and health concerns.
• Known allergies and previous adverse reactions.
• Current medications and supplements.
• Pregnancy or breastfeeding status, where applicable.
• Relevant medical history and previous treatments.

Any changes in your health condition should be communicated to our healthcare professionals before receiving treatment.

3. Appointments and Bookings

Appointments should be scheduled through the booking channels provided by Hydrate Lagos. Clients are expected to provide accurate contact details and arrive at the agreed appointment time.

Appointment availability is subject to confirmation. We may contact clients where additional information or clarification is required before a booking is accepted.

4. Cancellations and Rescheduling

Clients who wish to cancel or reschedule an appointment should notify Hydrate Lagos as early as possible through the available contact channels.

Late cancellations, missed appointments, and applicable cancellation charges may be subject to the booking conditions communicated at the time of reservation.

5. Informed Consent

Before receiving a treatment, clients may be provided with information about the procedure, expected benefits, potential risks, possible side effects, and available alternatives.

Clients are expected to understand the information provided and give informed consent before treatment begins. Clients may ask questions or raise concerns with the healthcare professional at any stage.

Consent may be withdrawn at any time, subject to appropriate clinical considerations.

6. Treatment and Clinical Decisions

All treatments are subject to professional clinical judgment and assessment. The specific treatment, ingredients, dosage, and administration method will depend on individual suitability and the healthcare professional's recommendations.

Clients must follow the instructions provided by healthcare professionals during the treatment process. Hydrate Lagos may modify or discontinue a treatment if a safety concern arises.

7. Payments and Fees

Applicable treatment fees and payment requirements will be communicated to clients before services are provided. Clients are responsible for settling the agreed charges through the accepted payment methods.

Any applicable deposits, refunds, or additional charges will be handled in accordance with the payment and booking conditions communicated by Hydrate Lagos.

8. Client Responsibilities During Treatment

Clients are expected to cooperate with healthcare professionals and communicate any discomfort, unusual symptoms, or concerns experienced during treatment.

Clients should follow all relevant instructions provided before, during, and after their treatment to support their safety and well-being.

9. Aftercare and Follow-Up

Clients may receive aftercare guidance depending on the treatment provided. It is important to follow these instructions and seek professional advice if any unexpected symptoms or concerns develop.

If you experience severe or unusual symptoms after treatment, seek appropriate medical attention promptly.

10. Personal Belongings and Conduct

Clients are responsible for their personal belongings while visiting our premises. We also expect all clients to behave respectfully towards our staff, healthcare professionals, and other visitors.

Hydrate Lagos reserves the right to refuse or discontinue services in situations involving abusive, threatening, or inappropriate behaviour.

11. Privacy and Confidentiality

Personal and health-related information collected during the provision of our services will be handled confidentially and in accordance with our Privacy Policy and applicable data protection requirements.

12. Changes to These Terms

Hydrate Lagos may update these Terms of Care from time to time to reflect changes in our services, operational practices, or applicable requirements. Updated terms will be published on this page.

13. Contact Us

If you have questions or require clarification about these Terms of Care, please contact Hydrate Lagos through the contact details provided on our website.